FAQ

Frequently Asked Questions

I'm unable to login. What should I do?
To regain access to your account, please reset your password at the link below: CourseWalk: https://www.mycoursewalk.com/users/password/new CourseWalk ...
Thu, 4 Oct, 2018 at 7:04 AM
I forgot my password. How can I reset it?
Passwords can be reset at the following links: CourseWalk: https://www.mycoursewalk.com/users/password/new CourseWalk CDE: https://www.mycoursewalkcde....
Thu, 4 Oct, 2018 at 7:06 AM
I accidentally deleted CourseWalk from my phone. Do I have to purchase it again?
No. You will not be charged as long as you use the same account as you purchased CourseWalk with. iPhone/iPad: Downloading past purchases from the App...
Tue, 2 May, 2017 at 5:01 PM
I switched from Android to an iPhone or from iPhone to Android. Do I have to purchase CourseWalk again?
Yes. The 2 systems are incompatible.
Tue, 2 May, 2017 at 5:02 PM
I'm having trouble generating PDF course maps with the Google layer. Is there a workaround?
The Google layer is not compatible with the automatic PDF generation for printing. However, a workaround is available using Google Chrome's Save to PDF...
Fri, 23 Jun, 2017 at 11:34 AM
I'm having trouble with the GPS accuracy on my Android phone.
Please review these tips from our friends at Strava. Contact us if you still have issues. https://support.strava.com/hc/en-us/articles/216918967-Trouble...
Tue, 8 May, 2018 at 11:24 AM
How do I record a course with the app?
Please follow our step-by-step "Record a course" guide: CourseWalk: https://www.coursewalkapp.com/guide_record.html CourseWalk CDE: https://www...
Tue, 2 Oct, 2018 at 9:48 AM
How do I view a course I recorded with the app?
Please follow our step-by-step "View a course" guide: CourseWalk: https://www.coursewalkapp.com/guide_view.html CourseWalk CDE: https://www.cou...
Tue, 2 Oct, 2018 at 9:47 AM
How do I share a course I recorded?
Please follow our step-by-step "Share a course" guide: CourseWalk: https://www.coursewalkapp.com/guide_share.html CourseWalk CDE: https://www.c...
Tue, 2 Oct, 2018 at 12:28 PM
How do I download a course to my phone?
Please follow our step-by-step "Download a course" guide: CourseWalk: https://www.coursewalkapp.com/guide_download.html CourseWalk CDE: https:/...
Tue, 2 Oct, 2018 at 12:30 PM